Create Or Update Case

Developing

POST

https://api.gofive.co.th/v2/cases

สร้าง หรือ แก้ไข ข้อมูลเคส โดยเมื่อส่งรหัสเคสจะเป็นการสร้างเคส ถ้าไม่ส่งรหัสเคสจะเป็นการสร้างเคสพร้อมกับสร้างรหัสเคสให้

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Header Params

Body Params application/jsonRequired

Examples

Full CreateMinimal CreateUpdate Case

{
  "caseNo": null,
  "subject": "Subject",
  "description": "Description",
  "categoryId": 1,
  "customerCode": "CustomerCode",
  "dateCase": "2026-06-01T01:00:00",
  "dateDue": "2026-06-01T23:00:00",
  "stageId": 1,
  "caseTag": [
    "CaseTag1",
    "CaseTag2"
  ],
  "activityNo": "ActivityNo",
  "dealNo": "DeaNo",
  "chatId": "ChatId",
  "owner": "StaffCode",
  "participants": [
    "StaffCode1",
    "StaffCode2"
  ]
}

Request Code Samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

cURL

Full CreateMinimal CreateUpdate Case

curl --location 'https://api.gofive.co.th/v2/cases' \
--header 'Ocp-Apim-Subscription-Key: <Your Subscription-Key>' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '{
  "caseNo": null,
  "subject": "Subject",
  "description": "Description",
  "categoryId": 1,
  "customerCode": "CustomerCode",
  "dateCase": "2026-06-01T01:00:00",
  "dateDue": "2026-06-01T23:00:00",
  "stageId": 1,
  "caseTag": [
    "CaseTag1",
    "CaseTag2"
  ],
  "activityNo": "ActivityNo",
  "dealNo": "DeaNo",
  "chatId": "ChatId",
  "owner": "StaffCode",
  "participants": [
    "StaffCode1",
    "StaffCode2"
  ]
}'

Responses

🟢200Update Success

application/json

Bodyapplication/json

Example

{
    "status": {
        "code": "1000",
        "description": "Success"
    },
    "data": {
        "caseNo": "CASE001",
        "subject": "Update Subject",
        "description": "Update Description",
        "categoryId": 2,
        "stageId": 2,
        "customerCode": "CustomerCode2",
        "source": "4",
        "sourceName": "สร้างเอง",
        "dateCase": "2026-06-02T01:00:00Z",
        "dateDue": "2026-06-02T23:00:00Z",
        "caseTag": [
            "CaseTag3"
        ],
        "activityNo": [
            "ActivityNo2"
        ],
        "dealNo": [
            "DealNo2"
        ],
        "chatId": "ChatId2",
        "sla": {
            "cycleStartedAt": "2026-06-02T01:00:05Z",
            "firstReplyAt": null,
            "reopenCount": 0,
            "firstResponse": {
                "targetMs": 1800000,
                "elapsedMs": null,
                "breached": false
            },
            "resolution": {
                "targetMs": 86400000,
                "elapsedMs": null,
                "breached": false
            }
        },
        "owner": "StaffCode3",
        "participants": [
            "StaffCode4",
            "StaffCode5"
        ]
    }
}

🟢201Create Success

🟠400Missing Required Field

🟢200User authentication required V2.

🟠404Case Not Found (Update)

🔴5XXServer Error

Modified at 2026-07-17 03:01:42

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